1. Introduction
Emar Real Estate is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website, using our services or providing your personal information to us, you consent to the terms of this Privacy Policy.
2. Information We Collect
We may collect personal information including, but not limited to:
- Full name
- Email address, phone number, and residential address
- Identification details (e.g. driver’s licence or passport) where required by law for property transactions
- Property details and financial information relevant to buying, renting, or selling real estate
- IP address, device information and website usage data obtained through cookies and analytics
- Any information you voluntarily submit via forms, enquiries or applications
3. How We Collect Information
We may collect personal information when:
- You submit an enquiry on our website
- You request an appraisal, inspection, valuation, or property advice
- You sign agreements, contracts or tenancy applications
- You interact with us by phone, email, social media or in person
- You attend open homes, auctions or property viewings
- We receive information from third parties such as referrals, property portals (e.g. realestate.com.au), or partner agencies
4. How We Use Your Information
We may use your information to:
- Provide real estate services such as buying, selling, leasing or managing property
- Communicate updates, property listings, appraisals and marketing material
- Verify your identity and comply with legal requirements
- Improve our website, marketing and customer experience
- Respond to enquiries and manage business operations
You may opt-out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.
5. Disclosure of Personal Information
We may share your information with:
- Professional service providers such as photographers, marketing suppliers, solicitors, conveyancers, mortgage brokers, trades and inspectors
- Tenancy database providers and property advertising platforms
- Government bodies or regulators where legally required
- Third-party technology or analytics platforms that support our website and CRM system
We do not sell personal information to third parties.
6. Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
However, no online system can be guaranteed as 100% secure and you provide information at your own risk.
7. Cookies & Website Analytics
Our website may use cookies, tracking tools and analytics services (e.g. Google Analytics) to improve user experience and monitor website performance.
You may disable cookies in your browser settings, although some website features may not function correctly.
8. Access & Correction of Personal Information
You may request access to or correction of your personal information at any time.
We may need to verify your identity before providing details.
9. Overseas Disclosure
Some service providers we work with may be located outside Australia. Where this occurs, we take steps to ensure your information is protected.
10. Complaints
If you believe your privacy has been breached, please contact us and we will respond promptly.
Email: add your email here
Phone: add phone number
Address: if applicable
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Updates To This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page and the updated version will apply from the date it is published.
Contact Us
For any privacy-related questions or concerns, please contact:
Emar Real Estate
Email: avi@emarre.com.au
Phone: 0478 772 244